Privacy Policy

OnSetters is a creative resources and services network. We collect the account information needed to create and operate your account, the profile and listing content you choose to publish, and limited technical data about your visits. We use a hosted backend for authentication and data, Stripe for payments, and a form-tracking provider for lead routing — all described below.

OnSetters is operated by OnSetters LLC. If you have questions about this Privacy Policy or would like to make a privacy request, email support@onsetters.com or write to:

OnSetters LLC
502 E. Main Street
Lakeland, FL 33801

Account information. When you create an account, we collect your email address and password (stored as a hashed credential by our authentication provider). We also collect the display name and details you provide for your profile.

Profile and listing content. The information you publish — name, business name, bio, photos, videos, disciplines, skills, credits, location (city/state/country), and for listings, descriptions, pricing, availability, tags, and media — is collected and, for published content, displayed publicly as described in Section 4.

Opportunity preferences. If you opt into "Open to Opportunities," we collect the opportunity types you select (such as paid gigs, internships, portfolio collaborations, school-credit, or volunteer), optional work interests, optional career stage and school/program (self-reported, not verified), and availability. These appear publicly only while you remain opted in and published.

Messages and inquiries. When you send a listing inquiry or profile contact, we collect the message content you provide and any optional contact details (such as phone or email) you enter, which are used to route and track the inquiry.

Payment and billing. Payment information is processed by Stripe. OnSetters stores subscription status, plan, and Stripe customer and subscription identifiers — not your full card number — in your account.

Technical data. We automatically collect basic information about your device and visit, such as browser user agent, device type, and the page path, when you submit forms or use platform features.

• To create, operate, and secure your account and profile;
• To display published listings and profiles in the directory, search, and map;
• To deliver your inquiries and messages to the intended recipient;
• To route and track qualified leads through our form-tracking provider;
• To process membership payments and manage your subscription;
• To provide and moderate platform features and enforce our Terms; and
• To communicate with you about your account, security, and service changes.

We do not sell your personal information. We do not currently operate advertising pixels on the platform.

Public content. Information you publish is visible to other members and visitors. Published listings appear in the directory, search, map, and direct listing URLs.

Inquiry recipients. When you send an inquiry, the recipient sees your display name and your message body. OnSetters does not automatically show the recipient the optional email or phone you entered on the form. Include contact details in your message if you want the recipient to reach you that way.

Service providers. We use the following providers, each handling data as needed to operate the corresponding feature:

• Cloud (managed backend) — authentication, database, and file/photo storage;
• Stripe — payment processing and subscription management;
• Mapbox — maps and location display (public token only);
• YouTube and Vimeo — video embeds (we store the video URL, not the video itself);
• LeadConnector (form tracking) — receives form-submission events (such as inquiry and newsletter forms), which may include your name, email, phone, form details, page path, user agent, device type, and a session identifier, for lead routing.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or asset transfer under appropriate confidentiality terms.

OnSetters uses city, state, and country you provide to place listings and profiles on a map and to support location-based discovery. We do not collect precise device GPS location from visitors. Map coordinates are derived from the city/state you enter.

We keep your account information and the content you publish for as long as your account is active or as needed to provide the platform. There is no automatic deletion timer configured in the application today; data remains until you request its deletion (see Section 9) or until removal is required by law.

Billing records (subscription status and identifiers retained by OnSetters) are kept for the life of the account and for as long as needed to operate and support your subscription. Platform backups and server logs are retained according to our hosting and backup provider policies, which are set at the infrastructure level and are not defined within the OnSetters application itself.

We use row-level security and access controls on our managed backend, private storage for member media, and signature verification for payment webhooks. No method of storage or transmission is fully secure, however, and we cannot guarantee absolute security.

You can edit or remove most content you publish at any time from your Dashboard. You can turn off "Open to Opportunities" to remove your preferences from discovery without deleting your profile.

Account closure is support-handled. OnSetters does not currently offer a self-service "delete my account" button. To close your account and remove your personal information from public display, email support@onsetters.com from the email address on your account.

How we process a closure. Because Stripe subscription cancellation and OnSetters account deletion are separate systems that cannot be rolled back together as one transaction, support follows a staged procedure and records the outcome of each step:

1. Cancel renewals first. If an active Stripe subscription exists, support confirms it is canceled in Stripe (or that you already canceled it through "Manage membership") so no further renewals occur, and records the cancellation status before continuing.
2. Remove public personal information. Support unpublishes your profile and listings so your personal information is removed from public discovery.
3. Verify no renewing subscription remains. Before deleting the account, support confirms no active or trialing subscription that could renew is still attached to the account.
4. Inventory and remove uploaded media. Before deleting database records, support inventories the media files and images uploaded under your account in private storage and removes them through authorized tooling, recording any removal failure for retry. Active storage objects are removed in this step; provider-managed backups are retained separately according to infrastructure-level policies.
5. Delete the OnSetters account. Once media cleanup is verified, support deletes the Cloud authentication account, which removes the database records tied to your account (see "What removal does and does not affect" below).

If any step fails, support records that failure, does not proceed to the next, and retries or escalates rather than completing a partial closure. You may request a status update on the closure at any time.

What removal does and does not affect. When we delete your account, the personal information tied to your Cloud auth account is removed from our database, including your profile, listings, saved resources, in-platform messages you sent or received, conversation records tied to you, your application roles and publication exceptions, and the projects you created (these are stored in our database, not only in your browser). Deleting your account cascades to the projects you own — and removing a project you own also removes all credits attached to that project — along with their team members, invitations, and tasks.

For projects owned by other members: team memberships, invitation records, and task assignments referencing your account cascade and are removed when your account is deleted. However, credit records that reference you on a project owned by another member do not automatically cascade-delete, because a credit links to the project and a member identifier rather than directly to your account. During a support-handled closure, support reviews those remaining credit references with you and records whether each one is removed, anonymized, or retained — and the reason. You do not need to locate every record yourself, and removal is not automatic for every reference. OnSetters may retain certain records where required by law or for legitimate business purposes.

You also have the right to request access to, correction of, or a copy of your personal information where applicable law provides it. Contact us at the address in Section 2.

OnSetters is not intended for anyone under 18. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will remove it.

OnSetters does not use automated processing to make decisions with legal or similarly significant effects about you. We do not currently integrate third-party AI services that process your personal information.

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, and to receive a portable copy. These rights are subject to applicable legal conditions. To exercise any right, contact us at the address in Section 2. We will not discriminate against you for exercising a privacy right.

We may update this Privacy Policy. When we do, we will revise the "Last updated" date above and notify members of material changes through the platform or by email.

For privacy questions or requests, contact OnSetters LLC at support@onsetters.com or by mail at 502 E. Main Street, Lakeland, FL 33801.